Shelly Hansen was named McDonald’s Canada’s Senior Vice President, National Operations in January 2019.
Shelly began her longstanding career at McDonald’s as a crew person in 1977 in the Minneapolis, Minnesota region. Following a role as Restaurant Manager, Shelly joined the corporate offices of McDonald’s in the Midwest region of the United States, where she then held various positions in Operations, Training, Field Service and Human Resources.
In 2002, Shelly was named Director of Operations for the Midwest Region. From 2004 to 2010 Shelly held the position of Midwest Vice President of Operations, where she oversaw 690 restaurants and worked collaboratively with 150 US Owner/Operators. During this time her region led the United States in customer service scores.
In 2010, Shelly joined McDonald’s Restaurants of Canada Limited as Vice President of Service Platform, and then held the position of Regional Vice President for Western Canada from 2011 to 2018.
Shelly is a recipient of the 2002 McDonald’s US Presidents’ Award, a three-time Team Excellence Winner and a five-time Outstanding Manager Award recipient. In addition, she sponsored the Midwest Regional Women’s Network and is a member of the Canadian Women’s Leadership Network. Shelly has also completed a number of leadership, strategic thinking and talent management courses.
From 2007 to 2010 Shelly was a Board Member of Ronald McDonald House®, Upper Midwest, and is actively involved with Ronald McDonald House Charities Canada.
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