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    Media Statement: McDonald's USA and Canada Voluntarily Recall Step-iT Activity Bands

    TORONTO, ON (August 23, 2016) - McDonald’s USA and Canada announced today they are working with the U.S. Consumer Products Safety Commission (CPSC) and Health Canada respectively on a voluntary recall of the Step-iT Activity Bands distributed in Happy Meals and Mighty Kids Meals after receiving customer reports of skin irritations and burns from wearing the band.

    "Nothing is more important to us than the safety and well-being of our customers which is why upon learning about concerns with these bands we acted swiftly to stop distribution of these products," said Terri Hickey, a spokesperson for McDonald's. "We are now asking customers who have the activity bands to stop wearing them and return to any McDonald’s for a free replacement toy and a choice of a yogurt or apple slices.  We apologize to our customers who were impacted and for the inconvenience this recall has caused.”

    Approximately 33 million wristbands were manufactured for the U.S. and Canada. Because of the limited dates of distribution and the decision by McDonald’s to stop distributing to customers on August 17, 2016, many of the wristbands had not yet been distributed to customers. 

    Further information is available on the Health Canada’s website at www.canada.gc.ca. Customers may also call McDonald’s toll-free number at 1-888-424-4622.
    Step-it-image-2-2.jpg

    Q1 What products are being recalled?
    A1 The recalled products are Step-iT activity wristbands, which come in two styles- the Activity Counter and the motion-activated Light-up Band.  The Activity Counter is a pedometer that tracks the user’s steps and movement and comes in three colors: blue, green, and orange. The Light-up Band blinks according to the user’s rate of movement and comes in three colors: yellow, red, and purple.  
       
    Q2 Why is McDonald’s doing this voluntary recall?
    A2 McDonald’s is committed to providing our customers with safe and enjoyable products including the Happy Meal toys we offer our youngest guests.  We have initiated a voluntary recall because we have received some reports of skin irritation or burns after wearing the wristbands.
       
    Q3 Didn’t McDonald’s test the wristbands?  
    A3 Yes, we certainly did.  McDonald’s safety standards are among the highest in the industry, and we have a strong track record of product safety.  The wristbands were evaluated by an independent third-party laboratory, and were determined to be in compliance with all applicable federal requirements. We continue to investigate the source of these concerns.
       
    Q4 Have there been any reports of injury?
    A4 We have received some reports of skin irritation or burns after wearing the wristband which is why we have recalled the wristbands.
       
    Q5 What is causing the skin irritation or burns from the wristbands?
    A5 McDonald’s is aggressively investigating this issue and hopes to have more information in the near future.  While we do not yet know what may be causing these incidents, we believe it is appropriate to recall these wristbands from consumers in an abundance of caution.
       
    Q6 How many products are involved in the recall?
    A6 Approximately 33 million wristbands were manufactured for the U.S. and Canada. Because of the limited dates of distribution and the decision by McDonald’s to stop distributing to customers on August 17, 2016, many of the wristbands had not yet been distributed to customers. 
       
    Q7 When were the wristbands offered in your restaurants?
    A7 The Step-iT Activity Wristband promotion was offered at McDonald’s restaurants between August 9, 2016 and approximately August 17, 2016.
       
    Q8 What should customers do with the wristband?
    A8 Customers should immediately take the wristband away from children and return it to any McDonald’s restaurant to receive a replacement Happy Meal toy and the choice of either a free yogurt tube or a free bag of apple slices.
       
    Q9 How can customers return their wristband?
    A9 We recognize the inconvenience of making a return.  To ease the return process, any McDonald’s restaurant will accept the wristband.  We encourage our customers to visit www.mcdonalds.ca beginning August 23 for full details. Customers can also call McDonald’s toll-free number at 1-888-424-4622
       
    Q10 What will customers receive if they participate in the voluntary recall?
    A10 We would like all of our customers who received the wristband to know that we apologize for any inconvenience that this issue may have caused, and we would like to make their experience a happy one.  To that end, customers can return the wristband at any McDonald’s restaurant and receive a replacement Happy Meal toy and the choice of either a free yogurt tube or a free bag of apple slices.
       
    Q11 Were the wristbands distributed anywhere besides Canada?
    A11 Yes, McDonald’s U.S. also distributed the wristbands in their restaurants. Identical, immediate and swift action was taken both in Canada and the U.S. as part of this voluntary recall. In addition, the wristbands were distributed in a few markets in the Caribbean, which also have stopped distributing the wristbands. 
       
    Q12 How does this recall impact Happy Meal products and programs distributed in other markets outside the U.S., Canada, and the Caribbean?
    A12 We would like you to know that this recall has no impact on past or present Happy Meal products and programs distributed in other markets outside the U.S., Canada and the Caribbean.
     
     

@McD_Canada


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